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The NHS Complaints Procedure (England Only)

Updated on 02 October 2019, 1047 views

This document provides LMCs (local medical committees), practices and GPs with guidance on the requirements of the NHS complaints system, including advice on how to deal with complaints received by GP practices.This guidance also addresses some of the concerns GPs and practices may have about the way the complaints system operates and offers advice on ensuring that the system works for GPs and practices as well as patients.
This document covers England only. Scotland, Wales and Northern Ireland operate separate complaints procedures.

Commissioning Complaints Toolkit Primary care Version
Complaints Policy

Complaints Procedures

Quality Framework

Process map for South West Complaints Team

NHS resolution Saying Sorry leaflet