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Somerset LMC Weekly update Friday 3rd May 2019

Date sent: Friday 3 May 2019

All Somerset GPs and Practice Managers   This and previous updates can be found here 

Online appointment booking (extract from the BMA Practice Blog ) With over 25% of patients now registered to book/cancel appointments online, by July 2019, practices will be expected to make at least 25% of all appointments available for online booking. Practices retain control of these appointments, meaning that they can choose which 25% of appointments are offered and what format they take – they do not have to be face to face. These are not new or additional appointments; they are simply 25% of a practice’s current appointments, providing an alternative route for patients to access the booking of appointments. This could for example be a combination of nurse, HCA, telephone triage, GP appointments covering a whole variety of different aspects like smears, flu, phlebotomy, travel clinic etc. It would be fitting to spend some time thinking through this and what it will mean for you as a practice, more guidance on this can be found in the access guidance. Hearing from practices who have increased the number of online bookable appointments, we understand that it has freed up reception time which could be better spent managing other practice related tasks.

You can track appointment booking stats for your practice and compare it with your neighbouring practices and CCGs here.

Performance Advisory Group: Please see attached the second issue of GP “PAG Bites.” This has been developed to share learning from the PAG to a wider audience. This time topics include Lithium, paracetamol overdose and chaperones. Reading and reflecting on this would be legitimate CPD but whether the PAG’s bark is worse than its bite only you can decide.

GP Resilience Programme Working together Somerset LMC, Somerset Primary Healthcare Ltd, Somerset Training Hub and the CCG have won NHS GP Resilience monies to fund a project which offers Somerset GPs over 50 an informal interview with a trusted GP colleague to think through current work commitments and future career options, and get help with addressing any problems, considering options and making changes.  This information has been sent to all practice managers on the process and the payments available,  there are still places left, if you would  like to speak to like minded colleagues please do contact

Yeovil GP Update  10th-13th June The draft programme is now available and all the slots can be booked online here 

Update on General Practice Indicators temporary outage NHS England (NHSE) has announced that the general practice indicators website will go live on 31 May rather than today (1 May). NHSE has put a contingency plan in place to support practices needing to access indicators for any urgent operational needs. Exceptional data access requests can be made to

GP Advice and Guidance Survey Musgrove Park Hospital was the highest providers of e-RS Advice and Guidance in England in 2018, with over 19000 A&G requests coming through the Trust from GPs. A Consultant A&G survey has recently been circulated but they would like to capture feedback from GPs about the A&G services Musgrove Park provide. If you could spare 5 minutes to complete this survey it would be appreciated to help guide the future A&G developments and streamline pathways for both patients and Doctors 

Top Tips

QOF The LMC support team have put together some top tips for the 19/20 QoF which can be found here and the reminder spreadsheet here. if you do need any further advice please let us know and one of the team will contact you

Provider support Unit documents many of the resources developed will still be relevant to PCNs don't forget you need to be logged in to view them

Kind Regards


Jill Hellens

Executive Director

Somerset LMC

TEL: 01823 331428

Fax:01823 338561

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