Friends and Family Test Data Submission Guidance
Updated on Wednesday, 20 April 2022,
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The requirement to submit Friends and Family Test (FFT) data was suspended across the NHS in March 2020 and was reintroduced into the GP Contract from 1st April 2022. However, practices will only be required to submit data from Q2 in 22/23 onwards and commissioners will be made aware of this.
GP practices will also be required to implement the new FFT guidance, which includes the following changes to the policy:
- a new more appropriate mandatory question
- the practices’ increased ability to design how and when they hear from patients
- a reduced focus on the numerical data
- the increased local focus on the free text comments from patients
- the role of the PPG in making this more about listening and less about collecting data
- Access the new FFT guidance
The key requirements for GP practices will be:
- make the FFT available for people who want to use it to give feedback (they can use whatever method suits them, including cards on the reception desk, SMS text messages, web page etc)
- use the standard FFT question (Overall, how was your experience of our service?)
- include at least one free text question (practices can decide themselves what free text questions to ask)
- submit monthly data to NHSE using CQRS by the 12th of the month
New Friends and Family (FFT) guidance
NHSE - Friends and Family Test resources and materials for practices
