Responding to Demand for Access -Creating Positive Patient Experience
Somerset LMC event
Thursday 7 September 2023 at Taunton Racecourse
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This is an afternoon event.
Times: 13:00 - 16:30
General Practices have never been busier. Patient demand is rising everywhere and amongst patient groups from all backgrounds. The complexity of our work is rising too, with outsourcing from secondary care to general practice and increasingly diverse practice populations to serve. GP numbers are NOT rising to meet this demand. So, what is to be done?
We explore the background to patient demand, with findings from relevant surveys and consideration of the future trends. Attendees compare their own experience with that of other colleagues and practices. We methodically explore the main issues that practices have in responding to demand, with presentations, facilitated discussions and targeted exercise, leaving candidates with a framework to develop practical solutions to their individual challenges.
This training is aimed at reception team members and other non-clinical team members that communicate with patients by phone or face to face.
Location details
Taunton Racecourse
Orchard Portman, Taunton, TA3 7BL
Is the training accessible to wheelchairs? Yes
Main contact
Name: Sarah Johns
Email: sarah.johns@nhs.net
Phone: 01823 331428
If you have any communication or mobility needs that the event organisers need to be aware of please contact them in advance of the course to let them know.
Please log in to book this event
This event is open to Somerset GPs, Practices and their staff in the Somerset LMC area. Some events may be open to other healthcare providers, details will be listed in the event.
| Name | Cost |
|---|---|
| SGPET members | £0.00 |
| Non-members | £0.00 |
