Promoting Quality & Handling Complaints in the NHS
Somerset LMC event
Thursday 27 April 2017 at Summervale Surgery
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This is an all day event.
Times: 09:30 - 16:15
Food is provided at this event.
Speakers
Tracy Green Thornfields @ Fpm
By the end of this one day workshop delegates will understand the NHS complaints procedure and be able to identify the key responsibilities and actions required at each stage. Delegates will also be able to handle complaints in primary care effectively using this procedure.
This workshop will also focus on the need for a quality approach and quality standard. Delegates will be able to identify the needs of patients and service users and design and implement quality standards to meet these. This programme will conclude with delegates completing a quality action plan to implement their standards and plans for their evaluation.
Downloads
Location details
Summervale Surgery
Ilminster Medical Centre, Canal Way, Ilminster, TA19 9FE
Is the training accessible to wheelchairs? Yes
http://www.summervalesurgery.co.uk
Main contact
Name: Sarah Johns
Email: sarah.johns@somersetlmc.co.uk
Phone: 01823 331428
If you have any communication or mobility needs that the event organisers need to be aware of please contact them in advance of the course to let them know.
Please log in to book this event
This event is open to Somerset GPs, Practices and their staff in the Somerset LMC area. Some events may be open to other healthcare providers, details will be listed in the event.
| Name | Cost |
|---|---|
| Delegate cost | £95.00 |
