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Communication between Somerset NHS 111/OOH Service & GP Practices

Updated on Thursday, 2 August 2018, 850 views

Communication between Somerset NHS 111/OOH Service & GP  Practices

Since  1st July  the EPaCCS End of Life register has been provided by  SDUC .Immediately after the   transition several Practices reported problems with the receipt of  Post Event Messages (PEMS) about their  patients   The CSU undertook a survey on behalf of the CCG which suggested that  several of these  problems  were due to surgeries receiving PEMS directly into their  electronic workflow system rather than being transcribed from  a fax.  There was  also a perceived lack of communication about this  change of service provider,  and with future IM&T projects affecting Primary Care in Somerset the CCG recognises  it would be prudent to ensure that all Practices confirm that they are aware of any change.  Communications  should   be open, inclusive  and give  sufficient time for  concerns to  be addressed before  “go live”.  I was also recognised that  where GP Practices are involved , their  individual working practices have to be taken into account to help ensure  potential risks can be mitigated early,

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