Communication between Somerset NHS 111/OOH Service & GP Practices
Communication between Somerset NHS 111/OOH Service & GP Practices
Since 1st July the EPaCCS End of Life register has been provided by SDUC .Immediately after the transition several Practices reported problems with the receipt of Post Event Messages (PEMS) about their patients The CSU undertook a survey on behalf of the CCG which suggested that several of these problems were due to surgeries receiving PEMS directly into their electronic workflow system rather than being transcribed from a fax. There was also a perceived lack of communication about this change of service provider, and with future IM&T projects affecting Primary Care in Somerset the CCG recognises it would be prudent to ensure that all Practices confirm that they are aware of any change. Communications should be open, inclusive and give sufficient time for concerns to be addressed before “go live”. I was also recognised that where GP Practices are involved , their individual working practices have to be taken into account to help ensure potential risks can be mitigated early,
A list of FAQs relating to this episode is available - link to FAQs
