ࡱ> LNK[ Bbjbj *&ΐΐB cccccwwwww-tQ-S-S-S-S-S-S-"/1|S-cS-cch-+++ ccQ-+Q-++*,P?t>w i,=-~-0-{,Z@2@2$,,@2c,T"+S-S-a-@2 ):  Somerset LMC Conciliation Service Introduction The LMC offers practices a conciliation service for dealing with disputes or to help work through contentious issues. This covers a wide range of topics from practice agreements and partnership disputes through to GP performance questions and practice development proposals. Please note that this is not mediation or arbitration service, the LMC facilitator is there to help practices reach their own decisions After an initial brief discussion an experienced individual named LMC officer is appointed to work with the practice according to a formal brief, and subject to the agreement of all parties. Please note that this advice and support is in addition to, and cannot replace, the appropriate specialist professional advice. The first 6 hours of officer time spent on each matter are covered by your LMC subscription and thereafter the practice is billed on an hourly rate at cost plus travel expenses. Any professional advice that the participants have agreed the LMC should obtain on their behalf is also charged at cost. LMC services in this area are, of course, confidential unless there are overwhelming patient safety reasons why other agencies need to be informed. The nature of LMC support will vary according to the circumstances, but frequently we are asked to facilitate meetings between partners, and the protocol we use in these circumstances is attached. If required, we can suggest a qualified mediator to continue the process. If you would like to discuss a problem informally or wish to enquire whether the LMC is able to help resolve a question within the practice then please contact the Medical Secretary, Dr Harry Yoxall by email ( HYPERLINK "mailto:harry.yoxall@somerset.nhs.uk" harry.yoxall@somerset.nhs.uk) or phone (07796 267510). LMC Facilitated Practice Meetings Objective This service is designed to help practices address issues within the partnership that are proving difficult to resolve internally. Generally these relate to interpersonal difficulties between partners and consequent differences in practice style and aspirations. Process An independent chairman convenes a meeting during protected time which all the partners should attend. Other participants (e.g. the practice manager) will be invited only by unanimous agreement of the partners. Participants are asked to submit items for the agenda after individual confidential discussions with the chairman. The final agreed agenda is circulated in advance. Agenda The meeting runs to a strictly timed agenda lasting no longer than 2 hours. Items are included under 3 categories: Matters for general discussion. Points raised by an individual on which he or she wishes to express a view. Issues that a participant feels should be addressed but which are too sensitive for him or her to raise themselves and which are introduced by the chair anonymously. Outcome A decision on follow up arrangements is made after the list of action points has been circulated and agreed by the participants. The chairman may also contact each participant confidentially. It is up to that person to decide if they wish to share the contents of these discussions or letters. Confidentiality After the meeting is concluded the LMC destroys all paper and electronic records and copies of correspondence apart from the agenda and list of action points. Rules of Engagement This is a meeting at which strong feelings may well be expressed, but please take care to avoid inaccurate or hurtful remarks You are responsible for ensuring that any statement made as a fact is accurate. All contributions must be addressed to the chair Please be brief the chair reserves the right to curtail long or irrelevant speeches. Discussion must move on at the time indicated, but topics can be revisited again later if time allows. Only items on the agenda can be discussed. No other business will be considered. Please feel free to leave the meeting for a while if you need to, but the discussion may have to continue in your absence. The meeting will not be formally minuted, but notes of factual information and action points will be taken The participants agree to address the action points noted, but any other conclusions are for information only. The decision of the chair is final, even when he is wrong. 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